Terms & Conditions

These terms apply between PT Barooka Global Indonesia ("Barooka", "we" or "us") and every buyer ("you") who orders products through the cart and checkout on barooka.id.

Large wholesale, contract manufacturing (maklon) or private label orders agreed through a written quotation, a contract or discussions with our team follow that agreement. Anything the agreement does not cover follows these terms.

How we use your personal data is explained in our Privacy Policy.

You do not need an account to order. Just fill in your buyer details and shipping address at checkout.

You are responsible for the accuracy of the details you enter, especially your WhatsApp number, address, postal code and location pin. Incorrect details can lead to a wrong shipping fee, a late delivery or a parcel that never arrives, and any costs that result are yours to bear.

Your cart is stored in the browser you use, so it does not move to other devices or browsers.

• Your order is recorded when you press "Pay now" and are taken to the payment page.
• An order becomes binding once we receive payment for it. Until then, it is awaiting payment.
• We may refuse or cancel an order, including a paid one, if stock is unavailable, a price is clearly wrong or there are signs of abuse. For paid orders, your money is returned as described in Refunds.
• We send order updates, such as shipping fee differences, delivery schedules and tracking numbers, mainly by WhatsApp to the number you provide.

• All prices are in Indonesian Rupiah (IDR).
• The binding price is the one shown at checkout when your order is placed. Prices shown elsewhere on the site or in our catalogue may change at any time.
• Each product has a minimum order quantity, shown on the product page, in the cart and at checkout. Orders below the minimum cannot be processed.
• The total to pay, including shipping when it can be calculated automatically, is shown in the checkout summary before you pay.
• Stock may be limited. If a product turns out to be unavailable after you have paid, we will contact you to offer a replacement product, the option to wait for new stock, or a refund for that product.

• Payment is made through a Xendit payment link. The merchant name on the payment page appears as "Ventera AI" because payments are processed through Ventera Nexus, a shared payment and shipping service run by PT Ventera.
• The payment methods available are those offered on the Xendit page.
• Payment links are valid for 24 hours. Orders not paid before the link expires are cancelled automatically.
• Beware of fraud: online orders are paid only through a payment link created by the barooka.id checkout. If in doubt, check with us using the official contacts listed under Contact us.

• Before payment: the order is cancelled automatically when the payment link expires after 24 hours. You do not need to do anything.
• After payment: contact our admin by WhatsApp as soon as possible. Cancellation is only possible before the courier is booked, and your money is returned as described in Refunds.
• Once the courier is booked or the parcel has been picked up, the order can no longer be cancelled. If there is a problem with the goods you receive, follow Complaints and returns.

• Orders ship from our warehouse in Setu, South Tangerang, with Sentral Cargo Land or Air, as chosen at checkout.
• Online checkout ships to addresses in Indonesia. For other destinations, please contact us.
• Shipping fees are calculated automatically from the destination postal code and the product weights in our catalogue. If the fee cannot be calculated or the destination is not yet served, our admin will confirm shipping with you by WhatsApp.
• The weight or volume measured by the courier may differ from the checkout calculation. If this changes the shipping fee, our admin will confirm the difference with you.
• The courier is booked after payment is received, and we send you the tracking number once it is booked.
• Delivery estimates come from the courier and are not a guaranteed arrival time. Delays can happen because of weather, road conditions, fleet schedules or other causes beyond our control.
• Responsibility for the goods passes to you once the parcel is received at the delivery address. If a parcel is lost or damaged in transit, report it as described in Complaints and returns, and we will handle it with the courier.
• Please make sure someone can receive the parcel. The cost of redelivery or return caused by a wrong address, an unreachable recipient or a parcel refused without valid reason is yours to bear.

Check your order as soon as it arrives. If goods are damaged, leaking, missing or not as ordered:

1. Report it by WhatsApp at +62 85647486700 within 2 x 24 hours (48 hours) of receiving the goods.
2. Include your order number (or the buyer's name and WhatsApp number), photos or a video of the parcel's condition, and an unboxing video recorded in one continuous take, starting while the parcel is still sealed.
3. Keep the goods and their packaging until your complaint has been reviewed.

For complaints that are complete and verified, we will resend the same goods, replace them with another product you agree to, or refund you. If goods need to be sent back, we will tell you how and cover the return shipping cost.

We do not accept returns for a change of mind, choosing the wrong product, or damage caused by storage or use that does not follow the instructions. Because our products are food and natural ingredients, products whose seal has been opened cannot be returned unless they are defective.

• Refunds apply to orders cancelled after payment (before the courier is booked), orders we cannot fulfil, and approved complaints.
• The refund covers the price of the affected products, plus the shipping fee if the order has not been shipped or the complaint is caused by our mistake.
• We transfer refunds to the bank account you give our admin, within 7 business days of the refund being approved. How long it takes to reach your account may depend on your bank.

• We aim to show product names, sizes, packaging types, weights and descriptions as accurately as possible. Product photos are illustrations; the colour and look of the packaging may differ slightly, for example after a packaging update or because of your screen.
• Our products are food and natural ingredients. Information about benefits on this site and in our blog articles is general and is not medical advice. Consult a health professional if you have a medical condition, are pregnant or breastfeeding, or have allergies.
• Store products as instructed on the packaging and check the expiry date.

• To the extent permitted by law, our liability for an order is limited to the amount you paid for that order.
• We are not liable for indirect losses, such as lost profits or business interruption, arising from delays or problems with an order.
• We are not liable for disruptions to third-party services beyond our control, such as payment systems, couriers or internet networks, but we will help resolve their impact on your order.
• Nothing in these terms reduces your rights as a consumer under the applicable laws and regulations.

We are not in breach if an order is delayed or cannot be fulfilled because of circumstances beyond our reasonable control, such as natural disasters, floods, fires, epidemics, riots, strikes, transport or network disruptions, or government policy. In such cases we will inform you promptly and offer rescheduling or a refund for any order that cannot be fulfilled.

These terms are governed by the laws of the Republic of Indonesia. Any dispute will first be settled amicably through deliberation (musyawarah). If no agreement is reached within 30 days, the dispute may be brought before a consumer dispute settlement body or the competent district court in accordance with the applicable laws.

We may change these terms from time to time. A new version takes effect on the date shown on this page and applies to orders placed from that date. Orders already placed follow the terms in force when they were placed.

For questions, cancellations or complaints about an order, contact PT Barooka Global Indonesia:

• WhatsApp: +62 85647486700
• Email: business@barooka.id
• Address: AD Premier 9th Floor, Jl. TB Simatupang No. 5, Ragunan, Pasar Minggu, Jakarta Selatan 12550, Indonesia

Our service hours are listed on the Contact page.